Guarantees & Returns Policy
We always try our absolute best to ensure our customers are 100% satisfied. We’re a small UK-based business. When you contact us, you’ll be speaking with a real human based in the UK.
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30 Day Satisfaction Guarantee
👍 We offer a 30 day satisfaction guarantee for products purchased directly from our website. If you are not 100% happy with your WaveWall within 30 days of placing your order, we’ll give you a free return shipping label and give you a refund or replacement for your WaveWall.
Example of what this guarantee covers:
✅ Changing your mind.
✅ Ordering the wrong size.
✅ Ordering the wrong colour.
Examples of what is not covered by this guarantee:
❌ Products purchased from 3rd parties (eg Amazon or another retailer).
❌ Your order arriving late.
❌ Any shipping charges you paid on your original order are not eligible for refund, these are final and cannot be refunded.
❌ WaveWall accepts no responsibility nor liability for any damage to any third party items (for example, your phone).
24 Month Durability Guarantee
🛠️ In addition, we offer a 24 month durability guarantee which you must register for within 30 days of your purchase. If your WaveWall product breaks within 24 months of initial purchase due to a manufacturing defect, send us a photo of the faulty product via email plus your order details and we’ll replace your damaged WaveWall product free of charge.
Example of what this guarantee covers:
✅ Manufacturing faults. For example, your WaveWall Universal has a faulty slider.
✅ Manufacturing defects. For example, your case has an upside down logo.
Examples of what is not covered by this guarantee:
❌ Products purchased from 3rd parties (eg Amazon or another retailer).
❌ Repeated claims. Our durability guarantee covers up to one replacement per product ordered.
❌ Wear and tear. For example, stitching or edging wearing over time.
❌ Incorrect use of adhesive pads for the Universal. For example, not correctly applying the adhesive pads and allowing time for the adhesive to bond (24h).
❌ Changing your mind. For example, you decide to get a new phone or you decide you no longer want your WaveWall.
❌ Any shipping charges you paid on your original order are not eligible for refund, these are final and cannot be refunded.
❌ WaveWall accepts no responsibility nor liability for any damage to any third party items (for example, your phone).
Frequently Asked Questions
Requesting A Refund Less Than 30 Days After Placing Your Order
✅ Product cost you paid (if you contact us within 30 days of placing your order)
❌ Shipping charges you paid (incl any express shipping charges)
❌ Any customs or import charges you paid
Requesting A Refund More Than 30 Days After Placing Your Order
❌ Product cost you paid
❌ Shipping charges you paid (incl any express shipping charges)
❌ Any customs or import charges you paid
Replacement
❗ Your request for a replacement must be more than 5 working days past the estimated delivery date given on your receipt
✅ Yes, as long as you contact us within 30 days of placing your order
We will send your replacement via the same shipping method as you selected at checkout, free of charge.
Refund
❗ Your request for a refund must be more than 5 working days past the estimated delivery date given on your receipt
✅ Product cost you paid (if you contact us within 30 days of placing your order)
❌ Shipping charges you paid
❌ Any customs or import charges you paid
We will happily send you a replacement unit instead of a refund (as long as you contact us within 30 days of placing your order).
Requesting A Refund Less Than 30 Days After Placing Your Order
✅ Yes, as long as you contact us within 30 days of placing your order
✅ Product cost you paid (if you contact us within 30 days of placing your order)
❌ Shipping charges you paid
❌ Any customs or import charges you paid
We will send your replacement via the same shipping method as you selected at checkout, free of charge.
Requesting A Refund More Than 30 Days After Placing Your Order
❗ Only manufacturing defects are covered by our 24 month durability guarantee
❗ You must have registered for our extended guarantee within 30 days of placing your order
✅ Product cost you paid (if you contact us within 30 days of placing your order)
❌ Shipping charges you paid
❌ Any customs or import charges you paid
We will happily send you a replacement unit instead of a refund (as long as you contact us within 30 days of placing your order).
Return Request Form
Please use the form below to request a refund or replacement for your WaveWall products: